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At Royal Door KC, we take pride in delivering honest, reliable service that Kansas City homeowners can count on. But don’t just take our word for it—hear directly from the people we’ve helped.
From fast same-day repairs to expert installations, our team is committed to getting the job done right the first time, every time.
Real stories from Kansas City homeowners and businesses who trusted Royal Door — and got expert service they could count on.
Posted on Google
susan owens23 October 2026Trustindex verifies that the original source of the review is Google.
Very knowledgeable , kind and considerate. Justin B took pride in his job and his fellow co-workers. ⭐️⭐️⭐️⭐️⭐️Posted on Google
Mellody Jurgeson22 October 2026Josh was so polite. Extremely thorough. And just a kind young man. I would recommend this company to everyone!Posted on Google
Trevor Hawkins21 October 2026Absolute pros. Hometown heroes. Would recommend to everyone who wants quality locals to work with.Posted on Google
Kyle Crumbaugh21 October 2026Great techs as always.Posted on Google
Lisa Burlison20 October 2026Accidentally backed into garage door this AM and they came out, looked, estimate, and installed by 2pm! Great service from phone call to service guys! Thank you!Posted on Google
John Prowell20 October 2026Our technician was polite and upfront about the charges. Very professional and knowledgeable about what needed to be repaired.Posted on Google
Steve Gorman20 October 2026Good communication, tech was very knowledgeable. Will use again!Posted on Google
Leah Huntley19 October 2026Soooo nice, soooooo responsive, fast service. Educational, super helpful. Highly recommend.Posted on Google
Brad Gulley15 October 2026Came out same day to fix a track issue. Josh did an excellent job and was thorough with his explanation of what he found plus some other things to look for in the future.Posted on Google
Austin Nickell14 October 2026Jon, the garage door technician need’s a raise…. Super helpful. Nice, down to earth, & will not try to scam you like a lot of other companies / rep’s out there……Posted on Google
dave nicholson13 October 2026Outstanding service from the moment I made the initial call to completion of the work. Very courteous and professional.Posted on Google
Brent Palmeter13 October 2026Great Job as Always.... Thanks Julie and everyone at Royal DoorPosted on Google
Jen Wheatley12 October 2026Happily answered all my questions and was great to work with. I've used them since 2019 and will continue to!Posted on Google
Abby Beasley9 October 2026First time customer, great experience and service through the whole process especially the technician on site. John was amazing! Strongly recommendPosted on Google
Michael Clark6 October 2026Mike came out on a Sunday morning to help lift our garage door manually so our family could get out to enjoy the day before a repair could be scheduled on Monday. John then helped replace springs and install a new motor for us. They both were incredibly pleasant to work with and I’d recommend Royal Door to anyone!Posted on Google
Ryan H29 September 2026Trustindex verifies that the original source of the review is Google.
Reached out on their website the day our spring broke. Didn’t receive a call until the following day. I was available the day I put in the request for repairs, but had to work the next day. Was quoted $419 for 2 springs after only one of our garage door springs had broken. Sounds like this is how all garage companies do it though. They got out the next day after they called in the morning. They then upcharged my wife for new pulleys and safety cables as well when the ones we had were not bad or broken. This brought the total to $586 instead. Service was quick and took less than an hour. The guy was friendly and replaced our springs and garage is working again though at least. Just expensive, took a long time to respond, and they weren’t up front about pricing on the initial call. **To follow up to your reply, you may want to update both Google and your own website as both show you’re open 24 hours a day, even on Sundays. That is the main reason I tried to request service/repairs. That makes more sense why no one reached out though. It is hard to believe that all parts were looked at and a full garage door inspection were done and determined to be bad pulleys and cables after 2 minutes of looking at it and without actually testing/replacing anything first. There was no physical damage done to either of those parts. I understand the concern for wear, but if they’re not actually bad, it would be nice to keep using those. We purchased our garage doors from Royal Door in May of 2021 and they were installed in late August/early September of 2021. When you speak of the warranty and American made parts, and the price reflects those things, it would be nice if the springs lasted longer than 5 years and if the warranty was longer than 1 year. If nothing else, a heads up on the initial call that while the price given was only for springs, additional charges for things like pulleys and cables (and how much those could be) would have been a nice heads up to be prepared. I feel like the review is accurate. It is a ‘Good’ review. I did not select ‘Not Great’ or ‘Far From Great’. While the actual repair was done well, everything else about the interaction and cost were not ‘Great’ or ‘Exceptional’. It was a good interaction, and I am glad that the garage door is opening again.+1Posted on Google
Drk Cld29 September 2026Josh was great in communication, knowledgeable and presented the options. Installed right, cleaned after and professional attitude.Posted on Google
Martha Dooley28 September 2026The technician, Josh, was fabulous! He was on time and easy to understand when I had questions. Royal took great care of me from the initial call to completion of a new opener. My 23 year old opener served me well. This one is much quieter and I have a company that stands behind it.Posted on Google
Bhubalan Mani27 September 2026Thank you for the great service and the attention to detail by Christopher.Posted on Google
Caroline Overton25 September 2026Josh and Tayvin done an amazing job and both were polite and professional! Please tell them thank you for an outstanding job!Posted on Google
Michael DIEKER22 September 2026Very good initial contact and explanation of options. Great installation job and great customer service.Posted on Google
Heejung Lee22 September 2026John’s service and his skill was exceptional. Definitely will have his service if needed in the future.Posted on Google
Melissa Parker17 September 2026This was a great experience start to finish! I could not be more happy with how these turned out! Great office staff! They were very responsive, thorough, lots of options and very prompt! Cam and Tay did an amazing job installing and going over everything I needed to know! They made sure everything was programmed, working, and educated me on maintenance!+0Posted on Google
David Denny17 September 2026Very pleased with Christopher services and attitude. He gave us good options, and let us make the decision. Highly recommend!Load moreVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
