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At Royal Door KC, we take pride in delivering honest, reliable service that Kansas City homeowners can count on. But don’t just take our word for it—hear directly from the people we’ve helped.
From fast same-day repairs to expert installations, our team is committed to getting the job done right the first time, every time.
Real stories from Kansas City homeowners and businesses who trusted Royal Door — and got expert service they could count on.
Posted on Google
Ryan H29 September 2026Trustindex verifies that the original source of the review is Google.
Reached out on their website the day our spring broke. Didn’t receive a call until the following day. I was available the day I put in the request for repairs, but had to work the next day. Was quoted $419 for 2 springs after only one of our garage door springs had broken. Sounds like this is how all garage companies do it though. They got out the next day after they called in the morning. They then upcharged my wife for new pulleys and safety cables as well when the ones we had were not bad or broken. This brought the total to $586 instead. Service was quick and took less than an hour. The guy was friendly and replaced our springs and garage is working again though at least. Just expensive, took a long time to respond, and they weren’t up front about pricing on the initial call. **To follow up to your reply, you may want to update both Google and your own website as both show you’re open 24 hours a day, even on Sundays. That is the main reason I tried to request service/repairs. That makes more sense why no one reached out though. It is hard to believe that all parts were looked at and a full garage door inspection were done and determined to be bad pulleys and cables after 2 minutes of looking at it and without actually testing/replacing anything first. There was no physical damage done to either of those parts. I understand the concern for wear, but if they’re not actually bad, it would be nice to keep using those. We purchased our garage doors from Royal Door in May of 2021 and they were installed in late August/early September of 2021. When you speak of the warranty and American made parts, and the price reflects those things, it would be nice if the springs lasted longer than 5 years and if the warranty was longer than 1 year. If nothing else, a heads up on the initial call that while the price given was only for springs, additional charges for things like pulleys and cables (and how much those could be) would have been a nice heads up to be prepared. I feel like the review is accurate. It is a ‘Good’ review. I did not select ‘Not Great’ or ‘Far From Great’. While the actual repair was done well, everything else about the interaction and cost were not ‘Great’ or ‘Exceptional’. It was a good interaction, and I am glad that the garage door is opening again.+1Posted on Google
Drk Cld29 September 2026Trustindex verifies that the original source of the review is Google.
Josh was great in communication, knowledgeable and presented the options. Installed right, cleaned after and professional attitude.Posted on Google
Martha Dooley28 September 2026The technician, Josh, was fabulous! He was on time and easy to understand when I had questions. Royal took great care of me from the initial call to completion of a new opener. My 23 year old opener served me well. This one is much quieter and I have a company that stands behind it.Posted on Google
Bhubalan Mani27 September 2026Thank you for the great service and the attention to detail by Christopher.Posted on Google
Caroline Overton25 September 2026Josh and Tayvin done an amazing job and both were polite and professional! Please tell them thank you for an outstanding job!Posted on Google
Michael DIEKER22 September 2026Very good initial contact and explanation of options. Great installation job and great customer service.Posted on Google
Heejung Lee22 September 2026John’s service and his skill was exceptional. Definitely will have his service if needed in the future.Posted on Google
Melissa Parker17 September 2026This was a great experience start to finish! I could not be more happy with how these turned out! Great office staff! They were very responsive, thorough, lots of options and very prompt! Cam and Tay did an amazing job installing and going over everything I needed to know! They made sure everything was programmed, working, and educated me on maintenance!+0Posted on Google
David Denny17 September 2026Very pleased with Christopher services and attitude. He gave us good options, and let us make the decision. Highly recommend!Posted on Google
Gary Noble16 September 2026John was very professional and got the work done very quickly.Posted on Google
Scott Patrick11 September 2026We could not be happier with our entire experience with Royal Door. They were efficient and friendly. The two young men who installed our new garage door were amazing. They were courteous and friendly, and completed the job in less time than expected. We love our new garage door and would highly recommend Royal Door to anyone!Posted on Google
Jim Kesterson10 September 2026We had a torsion spring break late last night, so I did a little research on the web and found Royal Door. I went to their website early this morning and saw they had some great reviews so I booked an appointment online before their business day started. At 8:00 AM I received a call from a sweetheart of a woman named Savanna, and she was following up on the appointment I set. She made sure we didn’t have any cars stuck in the garage and let me know the guys would be out between 2:00 and 4:00, and they would contact me and let me know when they were on the way. I received a call from JB twice just keeping me updated on their schedule. JB and Austin both showed up and were able to get us fixed up within an hour. It was a great experience from start to finish. Everyone involved was very professional and kept me informed every step of the way. I would give this company 10 stars if allowed. I will definitely be using Royal Door in the future!Posted on Google
Allison D10 September 2026Pleasant, thorough, informative….Happy with my decisions. First time customerPosted on Google
Becca Cromley10 September 2026The quote process was easy and there were no high-pressure sale tactics. Reasonable price and a knowledgeable installer who arrived on time and had the project done quickly. We have already recommended Royal Door to our friends!Posted on Google
Brandy Sansone10 September 2026cam was amazing! Super knowledgeable and kind! So prompt in resolving our issue. We really appreciate Royal Door and they have our business without a doubt!Posted on Google
Bob Colasuonno9 September 2026Josh is a stud! Professional and efficient.Posted on Google
Aaron Reed8 September 2026came ahead of schedule, and service was above and beyond what was expected.Posted on Google
Greg Milota5 September 2026Service was quick and efficient! Felt like he went above and beyond :) Thank you so much for our new garage door openerPosted on Google
Teresa Mullens3 September 2026Very professional work, courteous installers, and quick service.Posted on Google
Brenda Gordanier3 September 2026Was wonderful service and was very professional.Posted on Google
Logan Fortney3 September 2026Having some trouble with my garage door. Austin came out and helped tremendously with a current fix and provided options going forward. Based on my experience working either him, I’d highly recommend Royal Door.Posted on Google
Kelly Davis3 September 2026Same day service and fixed the problem. So happy with the quality of service from this company.Posted on Google
Alberto Galvan3 September 2026Excellent service, found issues that would have caused me more problems down the road.Posted on Google
Cole3 September 2026Great company, personalized consultation, responsive, would use again!Load moreVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
