KC Garage Panel Replacement

  
 
 
 
  EXCELLENT  
  
 Based on 1163 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ryan H 
 
29 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
+1
Reached out on their website the day our spring broke. Didn’t receive a call until the following day. I was available the day I put in the request for repairs, but had to work the next day. Was quoted $419 for 2 springs after only one of our garage door springs had broken. Sounds like this is how all garage companies do it though. They got out the next day after they called in the morning. They then upcharged my wife for new pulleys and safety cables as well when the ones we had were not bad or broken. This brought the total to $586 instead. Service was quick and took less than an hour. The guy was friendly and replaced our springs and garage is working again though at least. Just expensive, took a long time to respond, and they weren’t up front about pricing on the initial call.

**To follow up to your reply, you may want to update both Google and your own website as both show you’re open 24 hours a day, even on Sundays. That is the main reason I tried to request service/repairs. That makes more sense why no one reached out though.

It is hard to believe that all parts were looked at and a full garage door inspection were done and determined to be bad pulleys and cables after 2 minutes of looking at it and without actually testing/replacing anything first. There was no physical damage done to either of those parts. I understand the concern for wear, but if they’re not actually bad, it would be nice to keep using those.

We purchased our garage doors from Royal Door in May of 2021 and they were installed in late August/early September of 2021. When you speak of the warranty and American made parts, and the price reflects those things, it would be nice if the springs lasted longer than 5 years and if the warranty was longer than 1 year.

If nothing else, a heads up on the initial call that while the price given was only for springs, additional charges for things like pulleys and cables (and how much those could be) would have been a nice heads up to be prepared.

I feel like the review is accurate. It is a ‘Good’ review. I did not select ‘Not Great’ or ‘Far From Great’. While the actual repair was done well, everything else about the interaction and cost were not ‘Great’ or ‘Exceptional’. It was a good interaction, and I am glad that the garage door is opening again.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Drk Cld 
 
29 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Josh was great in communication, knowledgeable and presented the options. Installed right, cleaned after and professional attitude.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Martha Dooley 
 
28 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
The technician, Josh, was fabulous!  He was on time and easy to understand when I had questions.  Royal took great care of me from the initial call to completion of a new opener.  My 23 year old opener served me well.  This one is much quieter and I have a company that stands behind it.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Bhubalan Mani 
 
27 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Thank you for the great service and the attention to detail by Christopher.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Caroline Overton 
 
25 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Josh and Tayvin done an amazing job and both were  polite and professional! Please tell them thank you for an outstanding job!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Michael DIEKER 
 
22 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Very good initial contact and explanation of options. Great installation job and great customer service.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Heejung Lee 
 
22 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
John’s service and his skill was exceptional. Definitely will have his service if needed in the future.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Melissa Parker 
 
17 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
+0
This was a great experience start to finish! I could not be more happy with how these turned out! Great office staff! They were very responsive, thorough, lots of options and very prompt! Cam and Tay did an amazing job installing and going over everything I needed to know! They made sure everything was programmed, working, and educated me on maintenance!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 David Denny 
 
17 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Very pleased with Christopher services and attitude.    He gave us good options, and let us make the decision.   Highly recommend!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Gary Noble 
 
16 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
John was very professional and got the work done very quickly.
  
 
 
 
 
 
 
 
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