Torsion Spring Repair in Kansas City

  
 
 
 
  EXCELLENT  
  
 Based on 1173 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Brad Gulley 
 
15 October 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Came out same day to fix a track issue. Josh did an excellent job and was thorough with his explanation of what he found plus some other things to look for in the future.
  
 
 
 
 
 
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 Austin Nickell 
 
14 October 2026
 
 
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Jon, the garage door technician need’s a raise…. Super helpful. Nice, down to earth, & will not try to scam you like a lot of other companies / rep’s out there……
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 dave nicholson 
 
13 October 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Outstanding service from the moment I made the initial call to completion of the work. Very courteous and professional.
  
 
 
 
 
 
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 Brent Palmeter 
 
13 October 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Great Job as Always....  Thanks Julie and everyone at Royal Door
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jen Wheatley 
 
12 October 2026
 
 
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Happily answered all my questions and was great to work with. I've used them since 2019 and will continue to!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Abby Beasley 
 
9 October 2026
 
 
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First time customer, great experience and service through the whole process especially the technician on site. John was amazing! Strongly recommend
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Michael Clark 
 
6 October 2026
 
 
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Mike came out on a Sunday morning to help lift our garage door manually so our family could get out to enjoy the day before a repair could be scheduled on Monday. John then helped replace springs and install a new motor for us. They both were incredibly pleasant to work with and I’d recommend Royal Door to anyone!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ryan H 
 
29 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
+1
Reached out on their website the day our spring broke. Didn’t receive a call until the following day. I was available the day I put in the request for repairs, but had to work the next day. Was quoted $419 for 2 springs after only one of our garage door springs had broken. Sounds like this is how all garage companies do it though. They got out the next day after they called in the morning. They then upcharged my wife for new pulleys and safety cables as well when the ones we had were not bad or broken. This brought the total to $586 instead. Service was quick and took less than an hour. The guy was friendly and replaced our springs and garage is working again though at least. Just expensive, took a long time to respond, and they weren’t up front about pricing on the initial call.

**To follow up to your reply, you may want to update both Google and your own website as both show you’re open 24 hours a day, even on Sundays. That is the main reason I tried to request service/repairs. That makes more sense why no one reached out though.

It is hard to believe that all parts were looked at and a full garage door inspection were done and determined to be bad pulleys and cables after 2 minutes of looking at it and without actually testing/replacing anything first. There was no physical damage done to either of those parts. I understand the concern for wear, but if they’re not actually bad, it would be nice to keep using those.

We purchased our garage doors from Royal Door in May of 2021 and they were installed in late August/early September of 2021. When you speak of the warranty and American made parts, and the price reflects those things, it would be nice if the springs lasted longer than 5 years and if the warranty was longer than 1 year.

If nothing else, a heads up on the initial call that while the price given was only for springs, additional charges for things like pulleys and cables (and how much those could be) would have been a nice heads up to be prepared.

I feel like the review is accurate. It is a ‘Good’ review. I did not select ‘Not Great’ or ‘Far From Great’. While the actual repair was done well, everything else about the interaction and cost were not ‘Great’ or ‘Exceptional’. It was a good interaction, and I am glad that the garage door is opening again.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Drk Cld 
 
29 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Josh was great in communication, knowledgeable and presented the options. Installed right, cleaned after and professional attitude.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Martha Dooley 
 
28 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
The technician, Josh, was fabulous!  He was on time and easy to understand when I had questions.  Royal took great care of me from the initial call to completion of a new opener.  My 23 year old opener served me well.  This one is much quieter and I have a company that stands behind it.
  
 
 
 
 
 
 
 
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